ARE YOUR PRODUCTS MANUFACTURED IN JAPAN?
All our products are Made in Japan. Our head office is located in Japan, and we work with local manufacturers using the best technological resources available. We also make sure that all formulations pass stringent guidelines and testing processes in an effort to only provide you with the best quality.
WHERE CAN I BUY YOUR PRODUCTS?
Our products are currently available exclusively only on our online platform at ilemjapan.com!
ARE YOUR PRODUCTS TESTED ON ANIMALS?
We care deeply about our environment and respecting animals. That’s why we only offer plant-based ingredients, and we never ever test our products on animals.
ARE YOU PARABEN AND SULFATE FREE?
Yes, we are! Our team has worked hard to avoid ingredients that are not good for you. Our thorough screening process ensures that we only use the best botanical ingredients. To learn more, please visit our ingredient library.
DO YOU SHIP INTERNATIONALLY?
ARE YOU PLANT-BASED?
Yes! We are proud to say that all of our products are plant-based and inspired by Japanese flora and other rich botanicals.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Currently, we accept the following payment methods: Visa, Mastercard, Amex, Google Pay, and Apple Pay. We are also working to provide you with COD (Cash On Delivery) options soon.
WHAT IS YOUR RETURN POLICY?
Please kindly check our Shipping & Refunds page for more details.
ARE YOUR PRODUCTS SAFE TO USE DURING PREGNANCY AND BREASTFEEDING?
Though nothing in our formula has been identified as unsafe for pregnant or breastfeeding persons, we recommend sharing our ingredient list with your providers for review before usage.
Other inquiries? Let's chat.
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible.
Be sure to include your order number (if you have one).
For all inquiries in India, our customer care details are: